We are excited to feature ASAPP, our portfolio company, in our Spotlight program at The Montgomery Summit 2021 presented by March Capital on March 3rd & 4th.
Gustavo will be joined by John Doerr, Chairman of Kleiner Perkins and ASAPP investor. During the program, you will hear the ASAPP story from Gustavo and John will share his perspective on why he was an early investor and strong supporter. This will be followed by live Q&A in front of a virtual audience.
ASAPP, the young startup with an $800 million+ valuation, is reimagining customer service. Customer service is one of the largest divisions within corporations, often employing tens of thousands of people and costing an estimated $600B for businesses every year. These companies face a carousel of increased customer service call volume, high agent turnover and flat or declining customer satisfaction scores. Despite years of technology investments, the fundamental operating processes haven’t changed.
By automating burdensome tasks and directing contact center agents on the right things to say, along with the most successful actions to take — informed by machine learning models — the ASAPP platform increases agent productivity and satisfaction, and reduces costs.
The coronavirus outbreak has been detrimental to many businesses, and since the onset of the pandemic, customer service centers have experienced immense pressure and significantly more call volume than could possibly have been anticipated. DISH, JetBlue and American Airlines were among the companies who turned to ASAPP for support. ASAPP was able to divert 55% of incoming customer service calls to digital channels, resulting in massive cost savings and improved quality of service for its customers during the pandemic. At each turn the company has catered to the needs of its customers and as a result it has seen strong enterprise traction to date, ending 2020 with 100% increase in YoY sales.
Learn more about ASAPP and join a live Q&A with Gustavo and John Doerr by purchasing a full access pass to The Montgomery Summit which will allow you to attend all plenary sessions (keynotes and fireside chats), spotlight company presentations and dynamic sector overviews, and participate in invitation-only roundtable discussions and one-on-one meetings. You can also register for the plenary pass at no cost to view our incredible lineup of keynote speakers.